At Conexus, we are focused on supporting our members with their needs of today, while also helping them pursue their goals for the future. It’s more than conducting a banking transaction, it’s about providing insightful content, tools, expert advice, and a full suite of products to inspire confidence in their financial decision-making. We prioritize performance excellence, and our employees champion each member’s success, ultimately contributing to a thriving province.
We are curious, courageous, confident and committed. Our values ensure we consistently deliver outstanding member experiences. As employees, we are more than just individuals who come to work each day, each role is a vital part of Conexus.
We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis.
The bigger picture
We’re looking for a detail-oriented and risk-minded Fraud Investigations Specialist to join our Fraud Investigations team temporarily for up to 6 months. In this role, you’ll help protect Conexus, our members, and the integrity of our financial services by detecting, investigating, and resolving fraud incidents in a timely and thorough way.
How you’ll be spending your time
- Monitoring and analyzing transaction activity, fraud alerts, reports, and member inquiries to identify potential fraud events.
- Investigating member-reported fraud incidents, including scams, account compromises, payment fraud, credit-related fraud, and other complex scenarios.
- Gathering, analyzing, preserving, and documenting evidence while maintaining complete, accurate, and audit-ready case files.
- Applying sound judgment to assess risk, escalate high-risk activity, and support timely resolution of fraud matters.
- Supporting recoveries, losses, CUMIS claims, police files, Production Orders, and other legal or regulatory requests.
- Collaborating with internal teams, law enforcement, insurers, regulatory bodies, and external partners to support investigations and reduce risk exposure.
- Preparing investigation reports, summaries, recommendations, and case-based insights that support fraud prevention, compliance, and process improvement.
- Educating members and internal partners on fraud risks, prevention strategies, and emerging fraud trends.
The way people describe you
- You are a strong critical thinker who can assess complex information, identify risk, and make sound recommendations.
- You bring a high degree of attention to detail and understand the importance of accuracy, confidentiality, and defensible documentation.
- You communicate clearly and professionally, especially when working through sensitive or complex member situations.
- You build trusted relationships with members, employees, leaders, and external partners through collaboration, care, and sound judgment.
- You are organized and can prioritize work effectively while managing multiple investigations or requests at once.
- You are curious, proactive, and committed to continuous learning in an evolving fraud and risk environment.
- You contribute to an inclusive, collaborative environment and support member-centred outcomes.
The experience you bring
- Post‑secondary education in a related discipline or equivalent combination of education and experience.
- 3–5 years of experience in fraud investigations, financial crime, loss prevention, or a related risk management role within a financial institution or similar environment.
- Demonstrated knowledge and experience with fraud investigation practices and conducting end‑to‑end fraud investigations, including intake, analysis, evidence gathering, documentation, and resolution
- Knowledge of fraud investigation practices and fraud risk management principles.
- Knowledge of applicable legislation and regulatory requirements related to fraud, privacy, and financial crime (e.g., Criminal Code of Canada, privacy legislation, regulatory expectations for financial institutions).
Salary Range:
$76,470 - $95,593 with 9% Short Term Incentive Target
Depending on location of work, union membership may be required.
We are excited to welcome candidates who bring a blend of academic, professional and volunteer experience that sets them apart. Research shows that many applicants tend to apply only when they meet every qualification of the role. However, we encourage you to explore opportunities that closely match your skillset and experience. We truly value diverse backgrounds and varied experiences, as we are dedicated to creating inclusive and diverse workplaces. You might just be the ideal addition to our team that we’ve been searching for! This opportunity closes on October 1, 2026, so apply now! If you have questions about this position, please contact Danette Payne at jobs@conexus.ca
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