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Technical Machine Specialist - Customer Spport - Agriculture
- Regina, SK, S4P 3R8, Canada
Full-time
Within 25 km of Regina · About 0.2 km from the city centre
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Job details
- Job type
- Full-time
- Posted
Original job description
Brandt is currently seeking a Technical Machine Specialist - Agriculture in our Customer Support Center in Regina. Establishes a knowledge center within the dealer organization to improve product resolution cycle times. Enables improved communication, sharing of best practices among all servicing locations. Works with the Service Managers/Service Advisors to help solve problems. Helps to improve Technician's diagnostic and repair abilities resulting in less downtime and reduced costs for our customers. Conducts preliminary investigations into machine problems using CCMS, Machine Dashboard and Expert Alert information, external information sources, previous experiences and knowledge of machine systems. Duties & Responsibilities Responsibilities of a Technical Machine Specialist (TMS or TC) are, but not limited to the following: Manage technical assistance requests from Brandt Service teams using Case Contact Management System (CCMS) software. Ensures all necessary information is documented within the CCMS case prior to submission to John Deere Coordinates CCMS cases between Technicians and John Deere CCMS factory support as needed. Works with John Deere as a partner in quality to help identify emerging product quality concerns and support problem resolution Assists in identifying technical training needs or gaps by communicating with location Service Mangers / Service Advisors Maintains up to date technical knowledge and creates and maintains the technical solution database
More about this job
Responsibilities
The Technical Machine Specialist manages technical assistance requests and coordinates cases between technicians and factory support. They also identify emerging product quality concerns and maintain a technical solution database to improve repair cycle times.
Requirements
The role requires strong technical knowledge of machine systems and the ability to document and manage support cases effectively. Candidates must be able to collaborate with service managers and technicians to improve diagnostic and repair capabilities.
Skills
- Technical Support
- Customer Service
- Diagnostic Troubleshooting
- Repair Analysis
- Case Management
- Product Quality Assurance
- Technical Documentation
- Data Analysis
- Communication
- Problem Solving
- Agriculture Machinery
- Technical Training
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Agriculture
- Engineering
- Manufacturing
Keywords
- Technical Machine Specialist
- Customer Support
- Agriculture
- CCMS
- Machine Dashboard
- Expert Alert
- John Deere
- Product Resolution
- Service Management
- Diagnostic
- Repair
- Technical Training
- Quality Control
- Database Management
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