BG
Technical Machine Specialist - Customer Spport - Agriculture
Full-time
Within 25 km of Regina · About 0.2 km from the city centre
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Job details
- Job type
- Full-time
- Apply by
- Posted
Original job description
Brandt is currently seeking a Technical Machine Specialist - Agriculture in our Customer Support Center in Regina. Establishes a knowledge center within the dealer organization to improve product resolution cycle times. Enables improved communication, sharing of best practices among all servicing locations. Works with the Service Managers/Service Advisors to help solve problems. Helps to improve Technician's diagnostic and repair abilities resulting in less downtime and reduced costs for our customers. Conducts preliminary investigations into machine problems using CCMS, Machine Dashboard and Expert Alert information, external information sources, previous experiences and knowledge of machine systems. Duties & Responsibilities Responsibilities of a Technical Machine Specialist (TMS or TC) are, but not limited to the following: Manage technical assistance requests from Brandt Service teams using Case Contact Management System (CCMS) software. Ensures all necessary information is documented within the CCMS case prior to submission to John Deere Coordinates CCMS cases between Technicians and John Deere CCMS factory support as needed. Works with John Deere as a partner in quality to help identify emerging product quality concerns and support problem resolution Assists in identifying technical training needs or gaps by communicating with location Service Mangers / Service Advisors Maintains up to date technical knowledge and creates and maintains the technical solution database
More about this job
Responsibilities
The Technical Machine Specialist manages technical assistance requests via the Case Contact Management System and coordinates between technicians and factory support. They also identify emerging product quality concerns and maintain a technical solution database to improve repair cycle times.
Requirements
The role requires strong technical knowledge of machine systems and the ability to document and manage complex service cases. Candidates should be capable of conducting preliminary investigations and identifying technical training gaps within the dealer organization.
Skills
- Technical Support
- Customer Service
- Diagnostic Troubleshooting
- Repair Analysis
- Case Management
- Data Documentation
- Product Quality Assurance
- Technical Training
- Machine Systems Knowledge
- Communication
- Problem Solving
- Database Management
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Manufacturing
- Agriculture
- Engineering
Keywords
- Technical Machine Specialist
- Customer Support
- Agriculture
- CCMS
- Machine Dashboard
- Expert Alert
- John Deere
- Service Management
- Diagnostic
- Repair
- Product Quality
- Technical Training
- Database
- Machinery Manufacturing
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