Driven by Leadership? Lead the Charge in Our Service Department.
Derrick Chrysler Dodge Jeep Ram FIAT is under new management, and we are launching forward with a bold, energized leadership team committed to innovation, excellence, and growth.
We are looking for a high-impact Service Manager to take the reins of our service department. This is your opportunity to build an elite, high-performing team, drive operational excellence, and elevate customer satisfaction to new heights with a dealership that recognizes your hustle, rewards your vision, and invests in your future.
Why Drive Your Career with Us?
At Derrick, we empower our leaders with top-tier benefits and a dynamic, supportive culture:
- Competitive Compensation: Top-tier salary and bonus/incentive structure tailored to reward shop growth and performance.
- Comprehensive Health Benefits: Full medical, dental, and vision coverage for you and your family.
- Future Security: Corporate RRSP program to help you hit your long-term financial goals.
- Family Support: Paid maternity top-up benefits and family-focused policies.
- Exclusive Employee Perks: Discounts across vehicle inventory, service, and parts.
Your Roadmap to Success
As Service Manager, you will run the fixed operations strategy and set the standard for service quality:
- Lead & Mentor: Recruit, coach, and inspire a team of Service Advisors, Technicians, and support staff to achieve top-tier productivity and customer retention.
- Drive Operational Excellence: Manage day-to-day workshop flow, monitor shop capacity, optimize labor efficiency, and oversee warranty management.
- Elevate Customer Satisfaction: Maintain high CSI/Net Promoter Scores by embedding a customer-first mindset throughout the entire service lane and resolving elevated customer concerns with professionalism.
- Financial Oversight: Manage departmental P&L, forecast revenue, set performance KPIs, and track profitability metrics to hit shop goals.
- Cross-Department Collaboration: Partner with Sales, Parts, and General Management to ensure seamless vehicle reconditioning and cross-department success.
Qualifications That Hit the Gas
- Proven Leadership Experience: Minimum 3+ years of experience as a Service Manager, Assistant Service Manager, or Senior Service Advisor in an automotive dealership.
- Strong Business Acumen: In-depth understanding of dealership metrics (shop efficiency, warranty administration, and P&L management).
- People-First Leader: Outstanding communication, team-building, and dispute-resolution skills.
- Process-Driven Mindset: Sharp organization with the ability to optimize processes in a fast-paced environment.
Ready to Take the Wheel? Don't wait for opportunity; lead it. Apply today and build the future of service with Derrick Chrysler Dodge Jeep Ram FIAT!
